Amended March 25, 2021.

Welcome to Caio Induscar’s website!

The Terms and Conditions of Use (“Terms”) are outlined below, providing the main rules You shall observe when accessing and using the features of the institutional website (“Website”) of

CAIO – INDUSCAR INDÚSTRIA e COMÉRCIO DE CARROCERIAS LTDA., a company governed by private law, registered as a Corporate Taxpayer under CNPJ/ME No. 02.907.841/0001-02, having its principal place of business at Rod. Marechal Rondom, w/o No., km 252.2; Zona Industrial, in the city of Botucatu/SP, CEP/Postal Code: 18.607-810 (“We”, “Us”).

available electronically at the link www.caio.com.br.

As a condition for accessing and using the features on the Website, You declare that You have read the rules of this document thoroughly and carefully, fully acknowledging and giving your consent to such rules.

When using our Website, additional information related to You may be required to access certain features to better serve You. Don't worry, the use of your data is regulated in accordance with our Privacy and Data Processing Policy , which can be accessed by You at any time.


1.1. Free access

The availability of content on the Website is free for Users and, generally, does not require prior registration.

1.1.1 In the event that the Website is accessed by a minor, parents or legal guardians must supervise and represent children and adolescents under the age of 16 (sixteen) years and assist adolescents over the age of 16 (sixteen) years and under 18 (eighteen) years, where applicable.

1.2. Eligibility

We may change the eligibility criteria for accessing and using the Website at any time and at our discretion, without the need for communication or prior notice to You or any third-party. Accordingly, Youmust check the current rules at all times when using the existing features on the Website.

1.3. Emails

By providing your data through the Service Channels, You acknowledge that, under the terms of the Privacy and Data Processing Policy, You may receive, in the email and/or telephone informed, messages with notices and advertising content sent by Us. Please note that, through the Service Channels, at any time, You will have the option of suspending receiving these communications at all times, provided that it does not affect the essential contact for fulfilling requests made by You on our Website.

1.4. Website Presentation

Our Website and its features are presented to You “as is” upon access, but may undergo ongoing improvements and updates without the need for prior notice.

1.4.1. In this case, We assume the obligation to preserve the Website features with reasonable efforts, using a layout that respects usability and navigability, whenever possible, as well as displaying the features clearly, fully, accurately and sufficiently – so that all actions are correctly perceived – and protecting, through the available state-of-the-art the data collected by the available features.


2.1. Website access

Access to the Website will take place through the use of the Web, at the link www.caio.com.br, whereas access by any other means not authorized by Us is not allowed.

2.2. Website features

You will be able to enjoy browsing the Website, where You will have access to a number of features and informational content created for You.

2.2.1. The Website features are designed to serve the most diverse audiences and are intended to display information about our products and services, provide access to the addresses and contacts of our representatives, receive requests and questions, among other contents intended for disclosure.

2.2.2. While browsing our Website, You may check our products and services in accordance with the descriptions presented by Us. In this sense, You declare that you acknowledge that the images accompanying the description of the products are for illustrative purposes only and do not faithfully reproduce all the characteristics of the products, which will be duly detailed appropriately elsewhere.

2.3. Our suppliers

If You are a supplier, You will be able to obtain on the Website, by downloading a file, an evaluation questionnaire for registering new suppliers.

2.3.1. You, as our effective supplier, may have access, through the Website, to income statements related to your Corporate Taxpayer ID No. (“CNPJ”). To access such statements, You must log in to your Caio Induscar Supplier Access Account by entering your CNPJ number and previously created password.

2.4. Information completeness

You are solely responsible for the completeness and accuracy of any information entered by You on the Website, and shall be civilly and criminally liable for any consequences arising from unlawful use of third-party information or false information.


3.1. Content

Except as otherwise provided for in these Terms, all information, news, images, brands and market information made available on the Website in any language or form is our exclusive property or licensed material (“Content”). Your use of the Website does not give rise to any presumption of transfer of such ownership or license. Accordingly, You shall not sell, in whole or in part, the Content by any means, at any cost or otherwise, acknowledge that failure to comply with this provision may entitle Us and/orany third-party owning the Content to hold You civilly and criminally liable.

3.1.1. Any removal, blocking or suspension of any Content or feature of the Website as a result of any complaint shall at all times be understood as a demonstration of good faith and intent to settle conflicts amicably, never as acknowledgment of fault or any violation by Us to the right of third-party.

3.2. Your Data

You are and will remain the holder and owner of all data eventually submitted and/or shared on the Website by You (“Your Data”), as well as being solely liable for such data.

3.3. Legality of Your Data

We will refrain from processing any of Your Data if there are reasons to believe that such processing may hold us liable for violating any applicable law or that the Website is being used, at our sole discretion, for any illegal, unlawful or unethical purposes.

3.4. No guarantees regarding Your Data and Content

We do not guarantee the quality, consistency, completeness, form, uptodate status or source of the Content or Your Data, as we do not control, verify or evaluate this Content and Your Data. Accordingly, We are not responsible for any inaccuracy, outdatedness or error of this Content or Your Data, nor are We responsible for any damages arising from this Content, on any capacity.

3.4.1 Without prejudice to the foregoing, You hereby acknowledge and agree that We have no effective or implied obligation to publish any Content or Your Data, and that We may remove such Content or Your Data with or without notice.

3.5. Storage

We do not provide, nor does the Website constitute a storage service, therefore We are under no obligation to store, retain or provide You or any third-party with a copy of Your Data or any Content.

3.6. Algorithmic intelligence

The Website, impersonally and automatically, may apply statistical models and algorithmic intelligence to index, filter and organize the Content or Your Data, generated or shared through the Website.

3.6.1. You hereby acknowledge that We, if not at our sole discretion, will not disclose or provide to You or any third-party any systemic or algorithmic information relating to the Website.

3.7. No mining

Using data mining software on the Website, of any nature or kind, in addition to any other similar software not specified herein is hereby prohibited.

3.8. Damages

In the event of damage to Us or thirdparties, the breaching party assumes the obligation to compensate the aggrieved party, including those obligations arising from acts practiced through their access to the Website, appearing as the defendant in a lawsuit or administrative proceeding and requesting our exclusion, fully bearing the related expenses and court costs and exempting us from any losses and burdens.

3.8.1. Website integrity. You assume the obligation not to access programming areas of the Website, its database, source codes or any other set of data available in these environments, as well as not performing or allowing reverse engineering, nor translating, decompiling, copying, modifying, reproducing, renting, sublicensing, publishing, disclosing, transmitting, lending, distributing or otherwise inappropriately disposing of the Website features.


4.1. Website availability

We shall use all efforts to maintain the continuous and permanent availability of the Website. However, temporary unavailability may occur occasionally, either resulting from necessary maintenance or caused by force majeure, such as natural disasters, failures in communication systems and internet access, invasive cyber-attacks, or any third-party facts beyond our control and responsibility.

4.1.1. In such cases, We will use all our efforts to restore access to the Website as soon as possible, within the technical limitations of our services and third-party services, on which We rely to establish online connection. Accordingly, You hereby acknowledge that You will not be able to claim award or compensation for damages in the event that the Website remains down, regardless of the reason.

4.1.2. Any maintenance procedures causing the Website to be unavailable for long periods will be notified through our official channels.

4.1.3. Without prejudice to other conditions of these Terms, We will not be liable:

  1. For any problems, bugs, glitches or improper operation occurring in your devices and equipment;
  2. For any direct or indirect damage caused by third-party events, including, but not limited to, hacker attacks, system, server or internet connection failures, including due to software actions that may otherwise damage physical or logical assets as a result of accessing, using or browsing the Website, as well as the transfer of data, files, images, text, audio or videos contained on the Website;
  3. For browsing any external links made available on the Website, whereas You shall be required to read the Terms and Conditions of Use and the Privacy Policy of the resource accessed and proceed accordingly; and
  4. For checking, controlling, approving or ensuring the adequacy or accuracy of the information or data made available on such links, therefore, assuming no liability for losses or damages incurred by accessing such websites, whereas the interested party shall be responsible for verifying the reliability of the information and data provided therein prior to making any decision or performing any act.


5.1. Caio Induscar supplier access account

We will not be liable for any unauthorized third-party access to the account for viewing supplier income statements, whereas You, through authorized persons and representatives, are solely responsible for storing your login and password in a secure place, as well as not sharing this information with third parties.

5.1.1. We are also not responsible for unauthorized access resulting from attacks by hackers or due to virus actions that may access your information and registration details.

5.1.2. If You find or suspect that your registration is being used by unauthorized third-parties or that You have been the victim of hacker attacks or malicious programs and/or files (viruses), please contact us immediately throughthe Service Channels, so that the necessary measures can be taken.

5.2. Website sccess

When accessing the Website, make sure You are indeed in the environment provided by Us, as hackers may replicate a copy of the Website or areas thereof in an attempt to steal your data.

5.2.1. To check the integrity and accuracy of the Website, click on the padlock placed in the browser address bar, verifying the certificates listed and informed.

5.2.2. If the browser fails to present the certificates and/or prompt a message confirming that access is secure, stop using the Website immediately and let us know so that the necessary measures can be taken.


6.1. Penalties

Failure to comply with any provision under these Terms may lead You to be held civilly and criminally liable, where applicable.

6.1.1. You hereby acknowledge and assume the obligation, while using the Website, not to carry out any actions contrary to the morality, ethics and good faith, refraining from, under any circumstances, disclosing, instigating or assisting in the practice of illegal or fraudulent acts, using all efforts to prevent such acts whenever they are brought to your attention, subject to the penalties provided for in clause 6.1 above.


7.1. Service Channels

You may use the Service Channels available on the Website whenever you witness or identify inappropriate content on the Website, whether it is clearly illegal or contrary to the rules of use provided for in these Terms.

7.2. Amendment to Terms

These Terms are subject to improvement and amendment on a regular basis. Accordingly, We reserve the right to modify them at any time, according to its purpose or convenience, such as for the adequacy and legal compliance of a provision of law or regulation having equivalent legal force, including regulatory agencies, that is, You shall check these Terms whenever accessing the Website.

7.2.1. When browsing the Website and using its features, You agree to be governed by the Terms applicable on the date of access. Accordingly, You shall keep yourself up-to-date with the current conditions.

7.3. Novation and waiver

Tolerating any breach of any conditions of these Terms will not constitute a waiver or novation nor will it prevent us from enforcing these conditions at any time.

7.4. Severability

If any provision of these Terms is held to be unenforceable or ineffective, the remaining provisions will remain in full force and effect.

7.5. Communication

You acknowledge that any communications carried out by email or phone (to the email address and phone number provided in your registration) are valid, effective and sufficient for the disclosure of any matter relating to the Website.

7.6. Date and time

The Website is based on the official Brasilia time zone (UTC/GMT -03:00).

7.7. Applicable law and jurisdiction

These Terms shall be interpreted in accordance with Brazilian law, in the Portuguese language, whereas the jurisdiction of the Judicial District of Botucatu, State of São Paulo, will be elected to settle any controversies arising from this document, except for specific reservations of personal, territorial or functional jurisdiction under the applicable law.


  1. Service Channels: Contact channels provided by Us, for sending questions and suggestions related to the Website.
  2. Caio Induscar Supplier Access Account: Account created exclusively for Caio Induscar supplier companies to access their income statements through the Website.
  3. Layout: Set comprised of the Website appearance, design and flows.
  4. Link: Terminology for Internet address.
  5. Website: Electronic platform made available through the Web allowing Users to access the features available and related to the provision of products and services, and fulfillment of our obligations.
  6. Users or You: Visitors, customers, suppliers, job applicants, among others who use the Website to access the features and services provided.