Caio Induscar holds its first Digital Technical Meeting in São Paulo

2020-12-15 Caio`s expertise in producing the best bodies extends to several departments that, together, seek the most efficient solutions for customers. One of the services available is the Technical Meeting, which aims to strengthen the relationship with customers, listen to their suggestions and needs so that they can be reverted in improvements to our products and services. The values and differentials of Caio products, the different support areas and contact channels are presented.

Due to the pandemic, it was essential to migrate the channels for approaching customers. Therefore, in 2020, Caio held a Digital Technical Meeting, the first made by the brand. Traditional Caio customer, Viação Osasco, operator that has been operating in public transportation by bus in the Metropolitan Region of São Paulo for over 40 years, accepted the proposal.

With online transmission, the event was held in the second week of December and was attended by 8 employees from different areas of Viação Osasco. Caio Product Quality and After Sales professionals were present as facilitators.

The action was coordinated by the Communication and Marketing department. “We were used to face-to-face events and we had to adapt to the dynamics of an online action, which is totally different. We managed to execute the proposed schedule and learned great lessons for future editions of the Technical Meeting” points out Aline Chiquinatto Parenti, responsible for internal and external events and visits by Caio.

The After Sales coordinator, Fredson Augusto Coutinho, explains the importance of the action “We work so that our customers have their expectations exceeded and that they have the best possible experience with the brand. For this reason, we go to great lengths to collaborate with this Technical Meeting, which was challenging, but very profitable”.

Fabricio Augusto Biazzon, Product Quality coordinator, concludes that “The client gave us a very positive feedback, because, in addition to the closer contact with the different areas of Caio and their respective processes, they were able to raise doubts and make suggestions. This feedback is fundamental for us to continuously improve”.

Caio customers can also count on the spare parts service, which has an efficient and fast team to meet their needs. Complete, the service includes a network of representatives in various parts of the country.

To learn more about the Caio brand, visit the website: http://www.caio.com.br, on the social networks @caioinduscaroficial and on LinkedIn Caio Induscar Oficial.

Caio Press Office
December 2020

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